Privacy Policy

Introduction

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). This Privacy Policy outlines how we collect, use, and disclose Personal Information in compliance with the values set by the South African Standards Association's Model Code for the Protection of Personal Information and South Africa's Personal Information Protection and Electronic Documents Act.

We take full responsibility for maintaining and protecting the Personal Information under our control. To ensure compliance with this Privacy Policy, we have designated individuals responsible for overseeing its implementation and adherence.

Identifying Purposes

We collect and use Personal Information only to provide you with the products or services you request.

The purposes for collecting Personal Information will be identified before or at the time of collection. In some cases, such as during the subscription process, the purpose may be implied when you provide your company information, and payment details.

Consent

Knowledge and consent are required for the collection and use of Personal Information unless required or permitted by law. Providing your Personal Information is always your choice, but declining to do so may limit our ability to provide certain products or services. We do not require your consent as a condition of providing a product or service, except where necessary to fulfill the service.

Limiting Collection

The Personal Information we collect is limited to what is necessary for the purposes identified. With your consent, we may collect this information:

• Through email correspondence
• Via the Internet

Limiting Use, Disclosure, and Retention

• Personal Information will only be used for the purposes for which it was collected, unless otherwise consented to or required by law.
• We retain Personal Information only as long as necessary to fulfill the purpose for which it was collected or as required by law.

Accuracy

We strive to ensure that your Personal Information is accurate, complete, and up-to-date as required for the purposes for which it is used.

Safeguarding Customer Information

Personal Information is safeguarded using appropriate security measures relative to its sensitivity. We take reasonable precautions to protect your Personal Information from loss, unauthorized use, access, or disclosure.

Openness

We are transparent about our policies and practices related to managing Personal Information. Details about how your information is handled are readily available upon request.

Customer Access

Upon request, we will inform you about the existence, and use of your Personal Information. You have the right to verify its accuracy and completeness and request amendments where necessary. However, certain restrictions may apply, such as:

• When other individuals are referenced.
• When disclosure is restricted due to legal, security, or proprietary reasons.

Handling Customer Complaints

If you have questions, concerns, or complaints regarding our Privacy Policy or practices, please contact us at: info@smartretailinsights.com

Additional Information

• Cookies: We use cookies and similar technologies to enhance your browsing experience and gather information about site traffic and interactions. You may disable cookies in your browser settings, though doing so may affect website functionality.
• Third-Party Services: We may use third-party services for payments, infrastructure, and analytics. These services are governed by their own privacy policies.
• Updates to Policy: We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated revision date.