Refund Policy

Charges

• We charge you a small fee when linking your card to test whether the card can be charged, which will then be refunded to the same card.
• Your subscription has prepaid and postpaid components.
• Prepaid services are charged upfront for the period at a fixed rate.
• Usage-based fees are charged after usage on a monthly basis. These charges might occur even after you have cancelled the service.
• As long as you have an active subscription, you will be charged the applicable billable amount, regardless of whether the product was used or not.

Conditions For Refunds

• A refund of the current billable period will be provided if it can be proven that we have misrepresented the services we provide.
• You will be eligible for a refund of only the current billable period if it can be proven that the transaction was due to a fraudulent use of your card details.
• If a billing error occurred where we over-charged your card, a refund will given on the difference to correct this.

Refund Process

• Contact us to explain the reason for the refund request.
• We will investigate the validity of the claim and respond within 7 days.
• If a certain amount needs to be refunded, we will process the refund with our card provider. Once a refund is submitted, it may take a few days before it is processed.
We can only process refunds to the card that was used to process the original transaction. If multiple cards were used, separate refunds will need to be made to the applicable cards.